Villas At Royal Kunia - Waipahu, Hawaii

Lev E.

I wish I could leave a good review but after a year of living here, my overall review is this: they suck every penny from you. For example, water, sewer, and trash are “included” in the rent but what they don’t tell you upon signing is that it is added to your rent by a third party. When you are billed by that third party there is no evidence of your water usage and sewer and trash fluctuate. When you inquire at the office about these charges they don’t have an answer—they give you a runaround. Once the sprinklers were running for 3 days straight and because of that we get billed for it.

The pool and gym are always “under repair”. We’ve been here a year and we’ve only gone to the gym once because it’s often vandalized. Neighborhood kids also vandalize the pool and throw chickens into the pool.

I will mention that their maintenance is quick but you have to request if it’s urgent. Our water heater broke once and they told me in an email that I had to wait till Monday. There’s no manager on site—if there is they don’t answer their emergency hotline. Cherise at the office is also the only one who is proactive in getting things done. Paea and Mary Jane never have clear answers—as if they don’t know what they’re doing. It’s disappointing. We’ve been told one thing and then they’ll change it. On our lease it says month to month will be the same but then they came back at us with a notice saying they’re raising our rent. They also don’t read the lease, so read yours cause they’ll tell you different things. Also, they didn’t even give us a letter about renewing, WE HAD TO ASK, unlike what they told us on the email. Sharing emails here as proof and you can decide for yourself.

We also saw our neighbor just die out in the parking lot, so we’re traumatized by that. Not to mention the multiple times someone tried to break in to our unit. AGAIN, it’s a HOT MESS! I’m surprised there isn’t a lawsuit with all the things they do.

If you can find some place else, do so. They only care about you before you sign that lease—afterwards, good luck.

Mya L.

I just want to say that the property overall is dated. The pool is always closed because of vandalism. Same with the gym. It's not management's fault. Just need better security and facilities. Other than that the place is nice. The staff are really helpful. Needed a replacement dryer because the one in the apartment stopped working. Jasmin was amazing and communicated everything with my boyfriend and I. She even came to our place to see the broken dryer and when the new one was installed. Strong and helpful lady, a real asset to this place. The lady up front has always been nice and helpful. Just hard to get in touch with sometimes. The new assistant manager I can't remember her name, she is very helpful and knowledgeable. We like all the staff here.
Thank you Jasmin for helping us with our dryer.

McKenzie B.

One of the two A/C units was broken when we moved in and they told us it would be replaced on Friday (3 days after move in day) and it took weeks but the old unit was already cut & separated from the window so all of the cool air from our other AC unit just poured right out through the 1-2 inch gap making our electric bill $470!!! Our Dishwasher has been broken since week 5 of us living here. Maintenance came and looked at it and parts are “on order” but that has been the status for the last 4 months. Our fridge leaks tons of water down inside the fridge so the produce bins fill all the way up and then water freezes over all of the food on the shelves. When we moved in we viewed the sheet that showed what the pre-existing damages were which included “brown stains” in the bedroom carpet, I ran our shampooer over it once and they were gone with means they don’t even shampoo carpets between tenants🤢, there was also a horrific smell through the whole apartment on move in day which leads me to believe they didn’t even clean it at all after the last people moved out. We scheduled for maintenance to come and look at our fridge in early/mid November and the no showed on the day that was scheduled and they showed up on a different day later in the week which did not work to have them look at it. It was specified that they did not have permission to enter if I was not home, at the time they arrived at the apartment and knocked I was home but I couldn’t answer the door immediately, after knocking a few times they got their keys out and unlocked my apartment door to enter even though it was explicitly specified that they did not have permission to enter without me there. We pay $2600 base rent and we only chose this apartment because we were set on having a dishwasher, washer&dryer/AC all in unit…. It is not worth it at all since at least half of those appliances will be broken at all times and they will drag their feet at getting it fixed. The maintenance team is extremely rude also which just makes the process of trying to get their crappy appliances fixed so much more stressful. Including utilities we pay roughly $3100…. Take your money elsewhere!

Sarah-Ann P.

The front desk associate, Jamie, does a wonderful job. From her greetings to her productive ways when it comes to paying our rent and answering any additional questions we have. She is always on top of things and shows she takes a lot of pride in the work she does.

OMG

Property management is very nice at first and then after you're there for like 3 months they start giving attitude. They also charge additional parking fees. First car is free but after that they start charging. Then they tell you the water. Garbage is about $180 a month but your bill is an extra like $400 a month on top of your rent. They are very rude people in the office and they complain about the parking. If you have a reserved stall the expect you parking at and if somebody else is parked in that stall you're not allowed to park any place else on the property. Otherwise it wants you park down the road. They are nuts Don't rent here. Trust me I'm retired military do not rent off these people 😡😡😡 people vandalism, cars, and property management does not care

Rylan T. H. (.

Rent somewhere else. The apartments aren't worth the price, and they are unresponsive when you email them about rental questions. The facilities (pool and fitness center) are always closed (even though you still have to pay for them), and the utilities are atrociously expensive. Moving out was such a hassle, and they'll find a way to keep your total deposit and charge you extra (but won't tell you until you get your final invoice)

Kaylee G.

They will keep your security deposit! I hired cleaners but they still kept $450 of my security deposit! They use latex paint so they can charge you to repaint, and it gets air bubbles just looks bad. They also took 6 months to replace our A/C after THEY broke it. They only fixed it because we said we would take legal action if they didn't. Overall don't move in to these apartments they aren't worth the headache!

K C.

I lived there for one year and genuinely enjoyed my stay there. I would have stayed longer if I didn't have to relocate. The staff was always helpful and professional. The leasing was super helpful and communicated well.

The beautiful lady who did my inspection to move out was very helpful and explained everything clearly to me. She came with a maintenance worker to my final inspection and they waited as I moved a few final items out.

If I am lucky enough to come back to beautiful hawaii again I would try to rent here again. I would recommend this place to anyone.