United Airlines - Boise, Idaho

1881 C.

8:00 am aug. 14, 2019. So the plane is fully boarded. And 5 minutes before scheduled take off pilot says they need a new tire. However, he states, there is not a Tire in Boise and they will have to fly one in.
Fact-The plane sat at the gate over night . Maintenance discovers they need a new tire 10 min before take-off. REALLY !!
Pilot then states he will let us know if there is a tire in Boise.--- But wait, he just said there wasn't and they would have to fly one in.
8:06 am. Pilot now states they found 2 tires. But they dont know how long it will take.
8:16 pilot announces they are the wrong size. Must deplane. No idea how long.
9:30 am An hour and 15 min later the line is still ridiculously long.

R K.

After losing my luggage, it arrived 6 hours after me. They were wonderful in delivering it to my house 6.5 hours later at 12:30 in the morning. All of this was AFTER the agent at the airport assured me that I would receive a text and be allowed to retrieve it myself. There is no local number listed whatsoever for United Airlines and it is their policy to not allow you to speak directly to them. Worst customer service imaginable.

Jennifer P.

Absolute worst in person customer service I have ever experienced with an airline. If possible, avoid using the Boise United Airlines front desk. Update: After investigating the poor customer service by the Boise agent United Airlines comped our entire trip. My review of the Boise desk stands but I will leave a different review for United Airlines corporate customer service.

Gisela M.

The representatives working the tickets/check ins are horrible! Was just there and one lady in particular was extremely rude and never once offered to help us even though she was helping everybody else on the self check kiosks. We had elderly family members in wheelchairs and it was a hassle to get passes to be able to push them to the gate because the one extremely rude worker refused to help me she just referred me to the other worker behind the counter who had a big line. They either need to get more than just 2 people checking in or hire people who actually want to help! I never want to use United airlines again.

Kim

It was a crazy day because of the weather. We missed our connection before we even left Boise. We had to re route. All the staff were so helpful and friendly from the flight crew to the gate agents (jasmine) and even the check in lady. It could of been a very stressful time but they took care of everything. Very impressed.

Tristan G.

My group checked our bags at 5am this morning at the ticket counter. I didn't catch the name of our agent, but he was the only male at the counter...tall with glasses, dark hair and a Latin accent. He accidently tagged another customer's bag with my bag tag and threw it on the conveyor belt. The other customer and I brought it to his attention and he responded with "Oh." I asked him if he could promise that my bag would get to Guatemala City. He replied, "Oh, sure." He turned and asked a co-worker where the bags go. He went into the back (did who knows what) and returned to the front. He printed a tag and put it on my bag. He looked at the tag again, shook his and cut off.the tag. He printed another tag and fixed it to my bag and threw it on the belt. I asked him if everything was good, he just ignored my questions. The employee was very flippant, non-apologetic and rude.

On my layover in Houston, I got a frantic call from a Fresno number telling my our bags were switched. She had my bag in Fresno and her bag was in Houston an route to Guatemala. I spent 45 minutes on the phone with her while she was face to face with a United employee. Finally I was told my bag would land in Guatemala around 1150PM tonight. Hopefully things are worked out. We are going to a rural part of the country, so I'll be without my clothes and equipment if my bags aren't returned. All of this has left a bad taste in my mouth due to the supervised neglect of your employee. We caught the issue before we left, were promised resolution, yet still have this monstrous hassle on our hands.

This experience has left a bad taste in my mouth and the mouths of those in my group. We have wasted over an hour on the phone through this process, not to mention the added hassle of trying to get back to the airport in the morning.

Harley B.

Refund my 3 charges on my card for baggage!! I recommend that no one pay from your debit/ credit card for your baggage! I was charged 3 times, they refuse to refund the 2 unnecessary charges, then charged another $100.00 at check in because my bag was 6lbs OVER! In general, this airline needs an overhaul!

Ted

Several years ago I flew United Airlines from Boise Airport 10-12 times every year for business. At that time it was definitely the best airline for dependable departure and arrival times. Definitely 5 stars ⭐️⭐️⭐️⭐️⭐️