The Spa at Turf Valley - Ellicott City, Maryland

Larry A.

Absolutely love the Spa at Turf Valley Resort! Conveniently close to my home, affordable prices and friendly staff. Rebecca is my absolute favorite for my services. I enjoy the relaxing atmosphere and been coming here for years.

Jen B.

I book services here every year for my birthday and have always enjoyed them as a special treat. However, I've noticed the service going downhill a bit in recent years. In earlier years, I would be treated to a glass of champagne and/or a little bite of dessert when they knew it was my birthday. I appreciate the extra touch, but certainly don't expect it. However, it would be nice if they would at least acknowledge your birthday, but on my most recent trip no one said anything. I had let them know when I booked and it was on my paperwork that day so a simple happy birthday would have been appreciated.

Also, my time in the serenity room on that visit was anything but serene. There was a group of women who were quite loud. I finally made a comment to someone at the front desk because it was that bothersome, but nothing was done

I was reminded to finally post this review as I'm thinking about whether to book here again this year. It seems like some of the other recent reviews line up with my experience. It's a shame because the people actually providing the services are great and I otherwise enjoy the facility. If I do go back, I will update my review afterward.

Katherine D.

I am very disappointed in the experience that I had with the spa last weekend. My bridal show was hosted at Turf Valley on 3/15 so I had booked a massage that my fiancé could enjoy while I was at the luncheon. I booked a 1 hour deep tissue massage online and received a confirmation. When my fiancé arrived to the spa for his scheduled appointment he was told that his appointment was on 3/13 and we had been charged the full price of the appointment for a no show. I assume this is an error on the side of online booking but I did receive both the email and text confirmation for the appointment on 3/15. I spoke to an employee on 3/17 and was told that a manager would have to approve a refund and someone would call me the next day but as of today, 3/21 I still have not heard anything.

Courtney W.

Very nice spa located inside the Turf Valley resort. I have visited twice, once for a facial and once for a prenatal massage, and both were excellent with very skilled and friendly therapists. The waiting area is very peaceful, and you have the option of changing in to a robe and slippers if you would like. It’s easy to book services online and they also take credit card tips which is always great if you forgot to get cash before your appointment.

Ishara R.

I had an amazing experience at the Spa at Turf Valley. First, I had no idea this spa existed before the weekend.

As a customer experience professional, I will say that this is the best experience I had at a spa and I've been to many spas. I say this for the following reasons:

Relaxation Room - The relaxation room is spacious and is fully stocked with trail mix, granola bars, infused water, tea, and mints and it rivals other relaxation rooms. (Gaylord, Pearl, Now Spa)

Ambiance - Someone took the time and effort to create a cozy environment with essential oil diffusers, himalayan salt lamps, soft classical music, arm chair trays, water fountain, and a view of the golf course. I also appreciate that the watermelon infused water was offered as a product and we were able to try it (smart idea!)

Temperature - All of the rooms were warm and this helps to create a comfortable environment for disrobing. Sometimes other spas don't get this right and it can throw off the entire vibe.

Professionals - Ona and Nadine were my esthetician and massage therapist. They both were incredibly professional, kind and hospitable and made me feel like a queen. I fell asleep multiple times with Nadine because I was so relaxed. Ona is a wealth of knowledge especially for melanated skin. I learned so much about how to take care of my skin in my short time with her. I bumped into another great massage therapist: Letitia, she is amazing and is so knowledgeable and really works out the kinks. I've referred to her to friends and family and have recieved extremely positive feedback on her gifted hands

Anticipation of Customer Needs - From start to finish I was guided to each room and helped. The champagne and cake package was a nice touch and made me feel special. The cake is very good. I also did not feel rushed in any way.

Hidden Gem - I had no idea this spa existed before this weekend. It's tucked away within an older and larger resort. I will be back!

Jocelyn S.

I embraced the season by treating myself with Pumpkin Spice Perfection by getting a package with every service listed here with lunch included.

I smell amazing and feel amazing after all of this.

***Came back. Got the same package. The services were swapped around from last time. I needed it. And I worked hard to earn the money to pay for it. The scenery around the spa is beautiful. It was a perfect way to open up the fall season.

Courtney S.

I've been here before with no problems, but recently booked an appointment for 2/15. Was emailed shortly thereafter that they needed to change the time. Fine. Then the week of the appointment they tried to revert back to the original time, then day before the appointment tried to get a time that was 6 HOURS earlier. I've had this appointment booked for weeks. Just a "sorry" from their receptionist... yet if YOU cancel then you have to pay 50% of the fee. Very disappointed in this business's lack of accountability and inability to rectify an error on their end.

JD R.

I had a facial with Ona. She was extremely knowledgeable and her technique was fantastic! As someone who has had hundreds of facials, I place this 1 in my top 10. I will be back for another.