Shell Pointe Apartments - Beaufort, South Carolina

Lorenzo T.

Our apartment began flooding at 4 PM on Friday and, as of 7 PM Monday, the issue still hasn't been resolved. We made five calls before a maintenance worker finally arrived Friday evening. After commenting that "things like this always seem to happen at the end of a shift," he left and never came back.

More calls were made, and eventually, a backup maintenance person for the apartment group came by. He assessed the situation and said a plumber had been contacted and was on the way. Later that night, a representative from Prism Carpet Cleaning and Specialty Services (PCCSS) arrived and extracted the water—only to be called back minutes later when the flooding resumed. PCCSS had to return again on Saturday to re-extract the water.

Thanks to PCCSS’s precautionary measures, we were at least able to mop the floors on Sunday. However, the flooding continued. We reached out again—multiple times, both by phone and in person—when the leasing office opened Monday, only to be told that the plumber, who we were told would arrive Saturday, was actually on vacation and wouldn’t be available until midday today.

My mother, who is immunocompromised and on disability, has now been living in an apartment flooded with sewage water for four days. This is an extreme health hazard. Despite the severity of the situation, the apartment complex has shown no urgency.

Worst of all, this is the fourth flooding we've experienced in six years.

In closing, I want to sincerely thank Luke from Prism Carpet Cleaning and Specialty Services for his diligence and professionalism. He was the only person who seemed to truly prioritize my family and the seriousness of this situation. He has followed up every day since the initial incident, and his continued efforts are deeply appreciated.

Rizzy W.

Very risky for children.

My child was playing up and down the stairs when boom, they had to go through 2 surgeries and basically be paralyzed, this is why I moved out afterwards.

LaToya G.

I have resided at this property for 6+ years. The quality of service and upkeep of the apartments have went downhill TREMENDOUSLY!!! There is always frequent apartment managers and maintenance guys, ALWAYS!!! They use to make it a habit to let you know when someone new came on board, have not seen this in years. There use to be community based events that you could be apart of to voice your opinions and share your thoughts, that's obsolete also. Expect your rent to be paid on time, or expect a late fee IMMEDIATELY and if you need any repairs, expect them to get to it whenever it's convenient for them, not you the resident. The list of repairs is most likely long bc no one stays in the positions long enough to get the work done or it becomes too much work early on for the employee. There are two other properties being built under this company, SEA POINTE and MARSH POINTE, and they're allowing SHELL POINTE to go down to the DOGS!!! BEWARE!!! You've been warned.

Morgan R.

No property manager, Can't seem to get any repairs done to apartments, False accusations!! Do not rent hete!!

Eleanor P.

I live at this place for many years it his goen. Down really bad mangers are BAD Bad Real Bad!

Pedrito F.

It's very nice place to live in

Jerron T.

Beautiful apartments!👍

Paula G.

Clean