NSB Kings Bay Homes - Kings Bay Base, Georgia

PonderOfLuna

Contrary to popular belief on base housing is not a great place to live, you can find much cheaper and nicer places out in town. Some of the staff there is very unpleasant. They do not care if you have pay issues.
When you get a lease, there is written in very small text a prorate of first months rent. They are very money hungry and do not care about anyone in the military having problems. There is one woman who works there That is very rude, crude and a horrible employee. Every time you try to speak to her she continuously cuts you off in the middle of a conversation, shes very
Condescending, and has no customer support skills whatsoever.
When having meetings about issues having to do with rent they only care about money. I had an issue with rent, they were taking more bah than i was given even though in the lease it states that they wont do that, when asked about the problem they stated that the military’s mistake is not their problem.
In the 87 page lease agreement in tiny lettering there is a prorate i was not aware of, as well as being told it would just be taken out of the bah i was already receiving

Neighbors are loud and do not care that you would like to sleep, they let children run around without shoes on as well as having to deal with kids that throw balls around and hit your car. Pets such as dogs are not regulated to have feces picked up by owners so there is literally poop everywhere. The walls are very thin and you can hear your neighbors open a closet or door. Very little parking space, no one takes care of their trash can, they leave it out in the middle of the street constantly.

This company do not care about you they just want your money and they are very rude about the way they handle situations. No customer care whatsoever, they do not treat you like you are human. They treat you like a cockroach.
DO NOT LIVE HERE.
It is so much easier to live out in town as well as not having to deal with the stress of everything.

Caitlin E.

We have a great episode for you ladies In gentleman. On tonight episode we meet a navy family. Two littles in tow and a husband out to sea. How will base housing navigtthis this one? Let’s find out on tonights episode of “how can we screw military families over?!” We will start with a basic game called “blind or lazy” let’s speak to our guest Mrs. Caitlin ash for more. Well Not pictured are my roommates… roaches ! Feat. Dirty rags in the washer from the contractors who “cleaned” this unit. But not limited to food still on the dishes they provide you! Floor peeling up?! No problem we will duct tape it down! Ladies and gents This is their temporary housing for residents THEY displace due to hvac work being forced upon you. They expect me to be here with my two kids. One of whom is a toddler. Now to give these super stars their credit I will say they did gift a new broom becasue the one provided was broken and they removed the debris and whatever else from the air filter area after I called them and after I told them they needed to do another walk thru if they thought that was okay… enough chatter about me. Let’s get to the real star of this show….. LESLIE! Let’s give her a round of applause. This superstar of our program downplays everything you tell her! Isn’t she great ? she did the walk thru of this unit and says it’s fine. So BB, on tonight’s episode of how can we screw over military families I pose a serious, Are your employees A)lazy B) blind or option C) both?! Let me know if your reply below and thank you for playing tonight episode!

jacob S.

I moved in in February of 23 and have had nothing but great experiences so far. I am on a 3 bed 2.5 bath and really love the place even though it is smaller than the housing I had in VA. The housing office has always been great and were very helpful while I was on the wait list keeping me well informed. The amenities are nice though I do wish we had a community pool instead of a splash pad, but the pad is great for younger children. I love the dog park and the people living in housing are a great community. Playgrounds everywhere for the little ones and walking access to the elementary school. Base police come out to watch traffic in the morning when the herds of elementary school kids are walking and riding bikes to school. Maintenance has always been very timely and will fix any issues to your satisfaction.

KT S.

I wish I could give this more than 5 stars! People always say live where you love and love where you live and that’s 100% true for NSB Kings Bay housing!
I’ve lived in base housing (2/1 apt) for 4 years. This is absolutely the best housing experience I’ve ever had and I’m upset with myself that I didn’t move in sooner. The staff is outstanding and so friendly. The maintenance staff is top notch, they’re so friendly and knowledgeable and get the repairs done so quickly.
The community events are always fun and they include events for family’s, kids and pets. This is the best pet friendly environment and I love that they don’t have a dog weight limit or pet fee like every other rental places in town. My 111 pound German Shepard/Great Pyrenees mix loves watching the deer grazing along the entrance to the neighborhood and and I love that there are waste bag dispensers and trash cans along the sidewalks throughout the community.

Jacob M.

I always lower my expectations when it comes to base housing. generally speaking, the conditions of the homes are poor to fair on average and good at best. But the management team at Kings Bay has subverted all my expectations in navy housing in becoming the most dysfunctional property management company I have ever seen.
The home is old, which came to no great surprise, and with it comes all the problems of being a older home. the smell of mildew coming from places where water passes such as the sinks and toilets; the doors not functioning as they should; the home isn't even level as seen by the way some doors swing open on their own and some swing shut. the suspicion was confirmed when I took an actual level to the walls. Despite all these issues and many more, the house is still livable so long as a decent property management team can assist in fixing any problems that may arise. This is where BBC Kings Bays failures are truly seen.
It started with a toilet that I noted wasn't flushing, I made a note of it before I accepted the house and asked that it be fixed. After a month of maintenance attempting to fix the problem, they decided to have the issue resolved by a third party. (i.e. a professional plumber) this was not scheduled for an additional month. When I called to complain about the timeliness of the issue, I was met with an apology, followed by a "this usually never happens". I accepted this, granting them the grace and understanding that mistakes happen, that is until it happened again, and again. Issue after Issue taking weeks to get resolution because someone forgot to put in the maintenance request, ran my patients thin.
Finally, a HVAC maintenance overhaul was scheduled for our home without our request. It is scheduled to take close to a month to complete the maintenance, in which me and my family will be relocated to a hotel room at the Navy lodge. I have a wife, a 3 year old, a 6 month old, a cat and a German Shepard. all of which are expected to suddenly move from the premises and into a single hotel room for the better part of a month. during which, the contractors will have access to the home and all of our belongings in it. and we are not permitted to return unless we receive permission from the management team to be escorted back to the home to retrieve some of our possessions. Not only was this unacceptable, but it was not at all written into the lease that they can displace us from the premises for maintenance. When I asked to negotiate the terms to make it more acceptable, I was met with Gale letting me know that "the base captain said we can do this, so we're going to do it anyway". I then sent my wife and children away the day before the maintenance was scheduled for to live with my mother in Massachusetts for the duration of the maintenance while I stay in the hotel. I then receive a call from Gale informing me that the maintenance that was scheduled for today, has been postponed until next month.
I don't know if its a communication problem within the company's staff or if the management of the company is just truly horrific, but it is disgraceful that servicemen and women are subjected to such disrespect and disregard. If you were planning on signing with BBC Kings Bay, I urge you to reconsider, as you're concerns are placed last on the priorities of the BBC management staff.

I am editing some of my review due to the fact that after I called corporate and filed a formal complaint, I then began to see resolution to my issue. I would to see more effort like this in the future as well as confirmation emails regarding scheduled maintenance to alleviate any confusion and allow for accountability to be held when either party (resident or maintenance team) cannot show up on time for maintenance. that way I'm not wasting your time, and you're not wasting mine.

Sarah B.

Honestly, the reviews on Google of base housing (Kings Bay) had me terrified. I was desperately searching for a home or apartment, because I did NOT want to end up here. We even put an offer on a home, but luckily another offer was accepted over ours.

We moved into our new home (3BD/2.5B) on April 12. It is just under 1200 square foot which I was dreading. But, they are so strategic and the layout of the home is PERFECT. It is everything we needed, and they ensure plenty of storage. The virtual tour does not do this sweet home justice. The natural lighting is perfect. The lights they have installed are amazing. The apartment I moved from might have been larger/ more updated/ bigger kitchen/ etc, but it has nothing on this little townhome!

Karen made the transition to our home so smooth, and they left us a sweet welcome bag. Which THANK YOU because it had toilet paper for my pregnant self (it truly was a life saver lol). Jenna was the absolute SWEETEST soul and gave us our tour before moving in. She encouraged us and let us know of how hard the office works with connecting with its community.

MAINTENANCE IS AMAZING. Thank you KYLE! Our dead bolt wasn’t working properly, which we noticed on day 1 of moving in (April 12). Called the maintenance and they immediately made an emergency ticket for it. Within the next 30 minutes I cancelled the work order because my husband got it to lock. I received a call from Kyle, who called to check on us and ask if we could secure the home. The next morning I received another call to check up on the work order. Long story short, I ended up continuing the work order because the dead bolt only worked if you pushed the door in reallly hard. Kyle came same day (April 13) and ended up getting it fixed! He went above and beyond to make it happen. On April 15 (A Saturday) we called maintenance about our AC. It took us several days to realize it wasn’t working. I made the work order and within FIVE MINUTES, Kyle called us. He is the sweetest & hardest working guy! He takes care of his residents! He let us know the AC guy (Larrryyyy) wasn’t available until Monday. But he offered booking us into Navy Lodging and bringing us a portable AC unit. We declined the Navy lodge but he immediately says “well let me at least bring the Portable AC unit, I can be there in 30 minutes!”. He hooked it up in our 1 year olds room and it worked perfect. Then bright and early him and Larry showed up on Monday and fixed the AC! They are the best.

I’m just blown away by the community here, and every person we have met. I hope all of the negative comments don’t deter you from trying NSB kings bay homes. 🙂

Lisa H.

Better off living off base. Unfortunately issues take forever to be resolved and do not get fixed in a timely manner. Residents are left to live in unfit conditions, such as disgusting rotting floors. Constantly given excuses about why work cannot be completed and maintenance will leave giant messes behind in their wake for resident to clean, as if having a job and children of our own to clean after wasn’t enough for us. I’m sure washing plaster buckets out in bathtubs hasn’t caused any issues at all in your plumbing B.B. (sarcasm). They’re lucky we didn’t fall through the ceiling onto our neighbors because the floor in the bathroom was so rotted. These buildings need tore down. Enlisted housing is a joke and falling apart, they do not care for the grounds and simply mask over issues. It’s too bad I cannot post pictures of the shady job they did patching the floor. We could see our downstairs neighbor the gaps were so large, and all they did was fill the gaps with PLASTER and they plan to have the floor “contractor” lay vinyl over it. No sub flooring at all in this place. Live somewhere else if you plan to have a long life.

Alexis W.

Gail (operations director) has been so kind and helpful to my family! Her professionalism and kindness has been a true blessing!!