Matrice Motors - Brandywine, Maryland

Jonathan T.

Bought my son's first car at Matrice Motors and its running like a dream no issues. Christina is professional, honest, and ensures you get the best deal. if you in the market for a car go see her ASAP!!

Whitney O.

If I could leave 0 stars I would. Sold me a car with crazy water damage and the airbags deployed. Been waiting 2 months to have the car fixed and it hasn’t been fixed. Don’t waste your time or money going here, they definitely finessed me….

Adrion H.

Went to see a vehicle that was advertised on fb marketplace. Truck looked great until I found out it had a salvage title and flood damage. They should be transparent and divulge that information upfront. All those cars are flood/salvage titled. Stay away.

Robert M.

As advertised! He sold my son and I a salvage titled car however 99% of the repairs were complete. I purchased un-inspected which was fine. Needed a couple of rear tires, 3rd. Brake light bulb and rubber brake pad. Found out an A/C line is leaking but he gave us a great deal!

Tristan C.

DO NOT buy your car here! Trust me, save yourself the trouble and stay clear. They are ridiculously unprofessional, and deliberately dishonest.

Most, if not all of their cars for sale are salvage titles that have been in accidents, which they fix up the cheapest way possible. That’s how they have seemingly good deals. In my case, the listing said “1 accident reported: NO DAMAGE REPORTED”, when the car was actually totaled, had to be towed, and was written off as a complete loss by the previous owner’s insurance company (per CARFAX). They did not disclose this upfront and nor did they elaborate on the details, which they must have known.
After the purchase, we were assured it would take 7-10 business days for them to get the title and overnight it to us. It ultimately took 28 business days for us to get the vehicle’s title, almost a month and a half. Similarly, we were told to expect a Tire Mobility Kit (which was missing from the vehicle) within a week of the purchase. It took 42 total days to receive it, INCOMPLETE. I had to purchase the rest of it myself.
All the while, the communication with their customers was abysmal, with countless lapses in communication, for up to TWENTY days at a time. Only repeatedly calling for multiple days yielded any results. They made up excuses and were purposefully vague instead of being honest and simply explaining things directly.
They also confirmed that everything had been properly fixed following the accident, which was a blatant lie. The airbag warning light must have been tampered with, because it was not on when we drove off the lot, revealing no issues. It turned on later, during a routine service, revealing they had failed to replace the airbag control module, which needs to be done after every accident where the airbags deploy. This was just quoted to me as costing $1,300 to get fixed.
The listed car also had dangerously bald tires, which they didn’t address, and we had to replace all four.
These are only the highlights of a myriad of things wrong with this dealership and their abysmal customer service. Exactly what you could expect from a worst case scenario used car dealership. Again, AVOID THIS DEALERSHIP AT ALL COSTS.

Byrom

Worst expereince at a dealer I ever had. Waited 2 hours even though they said they were open, lied and kept pushing back when I can see a car (which was very very dirty and reaked of smoke when I fianlly was able to see it), manipulative and ran my credit for no reason. They waited till the last momment to discuss my credit application even though I kept reaching out beforehand. They claim they couldn't accept my credit and cosigner so they just kept asking for more money so I went to a new dealer and got approved and car within hours no problem at all. stay away

Joe Z.

I got 2017 Nissan Rogue SV and run very well. Steph is very trust one and take care of the car even if you bought it after a while. I really like this company. Professional and economical way helps.

Robert M.

Ad said no accidents or body damage to a 2021 Jetta SE. The CARFAX showed it was declared a total loss by insurance. Very deceitful and full of excuses. Wouldn’t trust them to buy from. Do your homework.