Journeys - Hagerstown, Maryland

Sam

I know this is a shoe store at the mall run by teenagers and I didn’t expect much service. When they finally decided to take a break from hanging out at the checkout counter, one of them was able to get us a pair of shoes to try on. We asked for the other shoe to try both on at the same time and they brought out another color one. I tried to explain to them that it’s obviously different colors but they assured me that it’s a factory defect and that all the UGG boots are different colors and they there was nothing they could do. Then they decided to go back to the counter and continue discussing the problems of the world as we packed up and left. I wouldn’t expect much out of this store.

Zach H.

Journeys in Haggy is dope af! Dray, Kyriah, Hayden and Steph all make a great team. I was in and out of the store within 10 mins of finding the shoes I needed. Thx for everything!

Soez2luvme

Draven & Gregorey @store 1066 are over exceeding the southern customer service I've been looking for since working in this town! This was the 3rd shoe store I walked into & the 1st store that I was actually asked "DO YOU NEED HELP WITH ANYTHING TODAY"?! I'm not sure if I look broke, or if it's the melanin in my skin but I was so shocked I almost gave her a hug! The 2 of them actually helped me with numerous shoes & helped me with my concert outfit! I spent $200 in store & bought 2 pair of shoes, they up selled & even recommended the next store to possibly get a crop top! (In which I was also ignored there🫤 H&M)

Once I was able to find the shirt I even went back to show them what I found bc they helped me so much! If they had been my waiters at a restaurant they definitely deserved tips ⭐🌟⭐🌟⭐!
They are what customer service is supposed to be!

India J.

The female manager at this location has no compassion for customers at all. Would not even hold a pair of shoes for 15 minutes - but it’s a business and the goal is to make money. Also want to add on that upon entering the store, no one greets you ask how they can help or any of that. Not quite the welcoming experience.

Jennifer S.

I have to agree with Kirk. Walked by yesterday and my Mom saw a pair of kids shoes she liked. I told her she could fit in a youth size. The girl working never acknowledged us and acted like it was a chore to help us. My Mother had a broken arm so I helped her. We asked for a 1/2 size up and were given a whole size. I asked about it and the girl said they are only whole sizes like I should know that. I could go on... and on. Let’s just say my Mom was so sweet and after we purchased two pair of shoes (one in store and on out of stock to be shipped) MY MOTHER thanked the girl and she didn’t even reply. If it were me, I would’ve told the girl to refund me and gone somewhere else. I will never go back. There are plenty of shoe stores and as someone who collects sneakers and has several hundred pair, I will go to a store that actually provides a pleasant experience not one I have to thank for taking my money!

Kirk C.

Was looking for a specific pair of Vans.
They had what I was looking for but not in my size.

When we walked in, no greeting at all. I oicked up the shoe and asked if they had it in my size. The girl acted like it was a bother. She came back and told me they didnt but they could order them.
I asked how long it would take. She gave me 2 scenarios one of which was quick if they were in the warehouse. I asked her if she could check and see if they did. She said yes she could check... and just stood there. I asked "can you find out today so I can decide if I want to order them?
She said yes. Then told me yes they had them.
The girl had the personality of a rock and inspired zero confidence.
I wont waste my time there again.
I ordered from Amazon.

Doug B.

Christina Kane And the other two ladies at the store were wonderful help me with so much stuff that I couldn’t even hardly contain myself. If you’re looking for a great staff and a nice pair of stance Smith Adidas go to journeys at the mall and ask for Christina with a C not a K

Dawn K.

Order uggs flufferita shiped quickly great company with amazing sales. Great for higher end beautiful clothes and accessories