Fiji Airways - Los Angeles, California

Shariya Shammeed

I would like to start with thanking the pilots who have do e amazing landing and take offs in comparison to other airlines I've been on. They have the smoothest transitions in the air. ? The staff are always super nice and sweet and accommodating. This time around I thought to spoil ourselves a bit and made a bid for their upgrade to business and premium economy and definitely worth the comfort and hospitality. Food was amazing, especially on our flight out of NZ to Fiji. Their new dessert item was great. Seats were nice. Would suggest maybe having more amenities for the bathroom in business. And maybe making business class for longer flights like yvr to nan a little more affordable when it comes to bidding if that's possible? Love the halal option but we did have the vegetarian option all the way thro and surprisingly was wonderful. They do set a good standard for airline food. And would recommend traveling. Even with delayed flights ground staff and flight staff made it feel very seamless.

Radovan Zywiak

Hi all Id like to share my good experience with you profesional crew service from Fly FJ 810 It was my first time but definitly not last time Im flying wit FIJI AIRWAYS. I witnes how your crew can handle critical incidents situation and let me tell you they are more then profesionals they are my legends! I dont know haw your female staff can fix agresive passanger twice of their size. Big respect and you should be proud of them! They deserve more then shake hand and telling them good job and I realy mean it.
Here are those I was able to ask for their names
Katherine
Lateisha
Jarita
Kalisi
Jacinta
Arieta
Elfrida
Lusia
Manjeet Singh - Purser senir staff
You have working dream team in fly FJ 810 fly on September the 9. I felt like first class passanger with you. So THANK U and C U soon 4 sure.

Rado

Ps I belive you understand my forriner English ?

KRF

Great expirence. Although there was a technaical problem, it was handled professionally and we we were on our way in no time. Super nice and kind crew members and comfortable economy seats relatively speaking! The lighting on board adds to the tropical feeling on board. Overall great airline, would 100% recomend it.

Alyssa Becker

Flew on Fiji airways to and from Auckland/Nadi/Vancouver. On our last flight they decided to change the plane, and everyone's seats along with it. 2/3 of the plane was boarding, no idea their seats had been changed - including those that people had paid for. The plane was loaded with angry customers, furious at the poor communication of the company. The agent at the desk in Nadi when I went to ask about it was probably one of the rudest people I have ever dealt with in customer service, and sent me away in tears. Also, because they downsized to a different plane, the flight home was an hour longer than intended - which did they didn't tell us about until we landed with a "sorry about that." Such a poorly managed airline with some truly terrible staff. Will definitely be avoiding them if at all possible for all future travel. If you have another option - choose it.

Also note - their cost for baggage (if you decide to book the cheapest economy fare) is outrageous. We were lucky because we booked with points and had baggage included - but our family were not so lucky. 1 bag would cost them 500 USD pp round trip!! I would definitely keep this in mind, and then choose another airline if possible.

k van

The staff who helped me change my seats were very kind and professional! I will always come back to booking with Fiji Airways!

Ju Deb

Boarding problems, absurd reasons and refusal to board 1meter from the plane and they ask to contact their numbers online to obtain a new document but no one responds. The site is a showcase site. No after-sales service by phone because they don't answer and at the airport (LAX) people don't answer either. Only response by email and without real clear solutions... Asks for supporting documents on the reason for the stay at the last moment just before boarding the plane.
I travel often and I do not recommend.

Oh the places the Tiners go!

I flew on 4 Fiji airways flights in the past 2 weeks with my family of 5. On our 3rd flight, the plane was smaller than the others so they decided that my husband’s personal item bag was too big. It was an average sized backpack. I called your airline a week before my flight to ask about the personal item bags since your website says “a handbag or laptop bag”. Men to do carry handbags and my husband didn’t need to bring a laptop on our vacation and a laptop bag is a very off size and has to be held in hand by a handle, not conveniently worn on a body. The employ said a backpack was fine for a personal items bag, and it was fine for 3 out of 4 flights. However, just because one plane was small, so small it didn’t even comply with your baggage allowance and many people had to check their carry on bags, all of a sudden I got charged $120 for his backpack. What is also stupid is that there was no room in the upper luggage compartments so it slide under the seat in front of him just like anyone else’s personal item bag, so I guess it was small enough to qualify as one. I immediately wrote a complaint to Fiji airways customer care and they rejected my request to get a refund of my $120 charge for this bag. Also, I have photos of many other travelers on that flight who weren’t charged any extra and backpacks and carry on bags just as large, or larger than my husbands. Also, the Fiji airways employees at the Auckland airport didn’t even know the baggage allowance rules and I had to pull up the website to correct them. On other notes, almost for every meal, I didn’t get my meal of choice because they had run out. Twice my whole family was offered 0 drinks with our meals. The screens at our seats often didn’t have sound that work. Many times the headphones would fall out at the smallest amount of turbulence and we would have to shove the connection back in to continue to hear the movie. Also, on the way back, my son had broke his leg the day before our departure and their airline made ZERO effort to try to change him seats. He had to remove his leg brace because his leg literally couldn’t fit in the leg room of a normal seat. Their employees suggestion was for him to put his leg in the aisle, to literally have a broken leg bumped by every person and cart that goes by. So to sum everything up, I’m an EXTREMELY disappointed in my experience in Fiji airways and I never plan to fly with them again.

Rita Crespo

I recently had an incredibly frustrating experience with Fiji Airways, and I feel compelled to share my disappointment regarding their inflexible cancellation policy. Despite adhering to their stated terms and conditions for cancellations within 24 hours, the airline refused to accommodate my request, leaving me deeply dissatisfied.

When I initially booked my flight with Fiji Airways, I carefully reviewed their policies, including their cancellation terms. I made sure to cancel my booking well within the specified 24-hour window, confident that I would receive a refund or at least some form of flexibility. To my dismay, Fiji Airways flat-out rejected my request and provided no reasonable explanation for their decision.

Their refusal to honor their own terms and conditions is not only unfair but also demonstrates a complete disregard for customer satisfaction. It is disheartening to see an airline prioritize rigid policies over customer service and the well-being of their passengers.

What exacerbates my frustration is the lack of communication and transparency throughout the process. Fiji Airways failed to provide clear information regarding their cancellation policy, leading me to believe that I had the option to cancel within the specified timeframe. Their lack of responsiveness and unwillingness to engage in a meaningful dialogue regarding my concerns further highlights their disregard for their customers.

I strongly urge potential travelers to exercise caution when considering booking with Fiji Airways. If you value flexibility, customer service, and a company that upholds its own policies, I suggest exploring alternative airlines that prioritize the needs and satisfaction of their passengers.

In conclusion, my experience with Fiji Airways has been deeply disappointing. Their inflexible cancellation policy and failure to honor their stated terms and conditions have left me with a bitter taste in my mouth. I hope that Fiji Airways reevaluates their practices and takes steps to rectify these issues to provide a more customer-centric experience in the future.

Save yourself the frustration and choose an airline that values its passengers' needs and respects its own policies. Your travel plans deserve an airline that prioritizes fairness, transparency, and customer satisfaction.