nikole X.
1/5
EDIT--- don't believe everything Mellette writes. Most of those are lies... the first time I spoke to her, she said she would hang up on me. At that point, I was in tears, NOT yelling, but begging for some compassion. I gave chances, I kept emailing and calling to get some kind of mutual understanding but nope, nothing. So I said I would go to the media to give reviews about the horrible treatment and the horrible room and that was not a threat. It is simply telling the TRUTH. When I asked if I could use the nights, you said no, you took it back and then refused to respond to me.
Don't forget the timeline of how everything played out Mrs. Pepin! I was kind and courteous from the beginning, and once I got that horrible attitude and treatment from you, I realized I was not dealing with a good person.
I didn't use anyone but they went to YOU without ME KNOWING until AFTER THE FACT, but you did lie to that person you call your "friend". You made it very clear, you are not acting professionally, but you are acting out of spite "I can do whatever I want, I am the manager".
I just really don't understand how you can treat someone like this... but, I also know things about the past so I guess I shouldn't be surprised.
WORST experience ever. Do yourself a favor and do NOT stay here or at the Mount Blue Motel. Both managed by the same person and let me tell you, she is NOT a good person whatsoever and takes advantage!!!!. No compassion at all and I was told:
1. "If you don't stop talking, I'll hang up right now"....
2. "I can do whatever I want, I am the manager, but I chose not to give you a refund"... AFTER I TOLD HER MY FATHER HAD A STROKE AND I NEED A REFUND. I was on the phone in tears.. begging.
Back story---*I was driving up to Maine from Mass on 02/26 and wanted to book a room close to my father who just had a stroke. I went online, booked for what I THOUGHT was 02/26-02/28 but turns out it was 03/26-03/28 instead. I called and was told that management was not in so they couldn't do anything about switching dates or refunding so just book for another night since you need to stay anyway and they would talk with management to help me out. When I went to do that, dates autofilled as 03/26 AGAIN but it was processed. How does that make any sense? I booked for 03/26-03/28 and then 03/26-03/27 again? So the THIRD reservation was for the correct date- 02/27 and when I talked to multiple people, they said they would try and help me out and would talk to the manager.
The manager, refused to help me. After going back and forth MANY times, she finally said she would let me use the room for different dates but then TOOK THE OFFER BACK. There is no one else to get in contact with, just the manager, no owner or anyone above her and the level of professionalism was DISGUSTING. When researching more, I found things I did NOT like and really didn't feel safe staying there. When I brought this up, I was ignored. I've been hung up on multiple times too and just treated like NOTHING.
Needless to stay, I HAD to stay there for two nights since my father had a medical emergency. So, I spent over $500, bought 5 nights but only got to use 2 nights and she refuses to give me any money back. BECAUSE SHE DOESNT WANT TO GIVE ME A REFUND. She says that is their policy but if you go on their website, it clearly states "In the unlikely event that you must cancel with less than 24 hours notice, please understand our cancellation policy is that you will be responsible for the entire reservation."
WELL, here I am WITH WAY MORE THAN 24 HOUR NOTICE!!!! AND AGAIN, she TOLD ME she could do whatever she wanted as a manager but CHOSE NOT TO. UNREAL!!!!
Also, the carpet had disgusting stains on it, there was broken tile and MOLD in the bathroom. I was then scolded for not bringing this up the first night BUT, I was dealing with a serious family emergency so why would I care at that point
The worst experience, and they made a tough time much harder on my family and I.. stay somewhere else. Seriously.
