Mercedes-Benz of Arcadia - Arcadia, California

Martha Cervantes

Mi hijo compro una sprinter van y salio malísima y no resuelven nada se compro en el dealer y no se quieren hacer cargo de nada que tenemos que esperar hasta que se habra un caso y mientras mi hijo sin trabajar es muy molesto esto

argelia cervantes

No compren mercedes se descompuso tenemos 4 meces con ella y lleva dos descompuestas en el dealer y no te resuelven nada todos se echan la bolita pero eso si rápidos para cobrar el pago pésimo servicio y según es marca de prestigio

Alejandro Ruiz

Están de lujo, los autos,

Blanca Valle

Excelente servicio

Kun Li

First time buying a Mercedes Benz. I chose Arcadia after reading reviews. The staff is friendly and knowledgeable. My sales agent was Harry Kuo, who was very friendly and helped me get a great discount. I highly recommend anyone who likes Mercedes Benz to buy a car here.

Lisa Chen

Due to my previous poor service experience, I didn't have high expectations for the service at the Arcadia Mercedes location. However, since they had a car we were very interested in, we scheduled an appointment. Joseph Ma greeted us punctually and warmly, answered our questions in detail, provided us with a lot of information, prepared the documents for us, and even helped get the car washed in advance. The entire purchasing process was pleasant and satisfying.

Dexin Lei

As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service.

Incident Details:

1. Service Information:
* On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance.
2. Issue Encountered:
* On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire.
* On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection.
3. Dealership's Response:
* The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work.
* However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough.

about video：

In the video, it is clearly visible that the leaking liquid is diesel fuel. During driving, the diesel continuously leaked until I eventually noticed it and stopped the vehicle. This leakage not only posed a potential risk to the vehicle itself but also created serious hazards to road safety and the public environment.

My Concerns:

* Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road.
* Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors.
* Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia.

My Requests:

1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future.
2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership's service process meets the brand's high standards.

Conclusion:

I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately.

GaZa Neill

What can I say about Mercedes-Benz of Arcada ….. they are cargo van approved! One of the only Mercedes-Benz in the California area that works on cargo van, their expertise in servicing and customizing these vehicles is unmatched. Customers trust them for their attention to detail and dedication to quality workmanship. Whether it's for commercial use or personal projects, Mercedes-Benz of Arcada is the go-to destination for all cargo van needs.

Additionally, they have a wide selection of car both, gas, and electric vehicles, showcasing their commitment to moving towards the future of automotive technology. Their dedication to innovation and customer satisfaction sets them apart in the industry, making them a top choice for those seeking reliable and cutting-edge transportation solutions.